Shipping Terms and Conditions
Shipping times range from 2-7 business days depending on stock at the time of your order. If the unit is out of stock there may be a longer timeframe. Please contact us for an exact ETA before ordering.
Roundtrip Shipping is included in the price of the product in most circumstances but must meet the following conditions:
- Lower 48 states commercial business location
- Liftgate and inside delivery not requested or used ( forklift or manual lift off truck)
- 53 foot semi-truck accessible
- Someone must be present for signature and at time of core return
Additional Fees and services:
- Alaska and Hawaii shipping is available at an additional cost, please contact us for an estimate.
- International shipping is available, but additional terms will apply. Call for pricing and warranty details.
- Lower 48 states shipping rates to residential locations are $250.00 round trip
*Areas of New York, Long Island and surrounding area, Cape Code and surrounding area, Florida Keys and surround area are subject to additional round trip freight charges.
Requests for change in delivery location, straight trucks or special delivery services WILL incur extra fees which the end user is responsible for. Please be 100% sure of where you would like this to be delivered at the time of purchase.
Sending the core back without paperwork provided by Go Powertrain will be the responsibility of the customer and any charges by a freight company will be a contract between the customer and freight company.
The freight companies will provide a time window for delivery. If you are not available at the scheduled time to take delivery there WILL be a redelivery charge. Please make sure you make arrangements to be available at the set time.
Due to the weight of most products sold by Go Powertrain shipping is very expensive. We charge only a fraction of what the shipping actually cost. While we do accept returns and do not charge a restocking fee the freight is responsibility of the customer. These charges may be up to $600 in the lower 48 states and refunds will be processed minus the corresponding amount. Refunds are processed within 12 days once unit is retuned back and inspected.
Performance units are not returnable and all sales are final.
Any item that has been installed will not be returnable.