Not another COVID-19 email!

Why not a blog?!

Here at Go Powertrain we want you to know we are here to assist you and your business through this uncertain time. We are truly living in unique times. The coronavirus pandemic is impacting everyone from our families, to our businesses, to our first responders and healthcare workers, who are bravely on the front lines. As the situation continues to affect our world, we wanted to reach out and update you on how we’re supporting our employees, our community, and you – our customers and partners!

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Right now, people are not spending as much time driving which means less business. While this may sound scary, there are many opportunities ahead. Starting to think about innovative ways around the situation and changing your outlook can help you weather the storm and even help your business thrive on the other side.

Consider the many emails and social media posts you’ve received from businesses like coffee shops, restaurants, and delivery services on how they’re modifying service to keep operations running: time set aside for extra sanitation, processing money-handling over the phone, curb-side pick-up. Our industry can learn from these steps and get creative to help vehicle owners decide to service their cars and keep things as close to normal as possible.

Here are a few ideas and tips!

• Remind your customers that since they’re likely home and not encouraged to be out and about, that if ever there were a convenient time to get a vehicle repaired, it’s now!
• Offer to pick up and drop off the customer’s vehicle to limit the inconvenience and minimize social contact.
• Consider offering deals, discounts, or bundles during this time and take payments over the phone.
• Let’s connect how we can. Post to social media, email your customers, or reach out via phone to those you know have been waiting or delaying getting their car fixed.
• Use the downtime to clean stations like they’ve never been cleaned before, consider how customer interactions can be cleaner (use gloves, sanitizer, and the like) and keep a safe distance.
• Reorganize, paint, and freshen up those waiting areas to give a clean look to your business and make customers feel comfortable now and into the future

Go Powertrain is standing by ready to assist with the best engines, transmissions, and other powertrain products. We will keep the customer service you have come to expect from us during this uncertain time. Thank you for your business.

Above all else, our thoughts are with those affected by the virus, particularly those who are sick. We wish them a speedy recovery, and we remain inspired by our healthcare workers and others who are caring for people around the world.